Privacy Policy

Trust Award is committed to retaining your confidence and trust. We understand, and strictly uphold, the rights and privileges of individuals and/or businesses to maintain privacy and security regarding personal information. We accordingly maintain and observe the following privacy policy to protect your personal information.

Trust Award's Commitment to Security

Trust Award encrypts billing information wherever requested online. Personal information is accessible only by staff designated to handle complaints and/or requests. All Trust Award agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with Trust Award.

Personal Information that Trust Award May Collect

Trust Award collects the following types of personal information: names, postal and e-mail addresses, phone and fax numbers, billing information, and complaint and inquiry information. Trust Award may also collect business information from sole proprietorships that apply for certification or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity.

Trust Award does not knowingly collect or maintain information from persons actually known to be under the age of 18, and no part of our site is structured to attract anyone under the age of 15.


From time to time Trust Award will conduct consumer and business surveys regarding subjects pertinent to online marketplaces and practices, and also regarding satisfaction with services Trust Award provides. Participation in these surveys, although strongly encouraged, will never be mandatory. Any information that may be considered as personally identifying or incriminating will not be collected. Data collected from these surveys will be used for research purposes only and for the improvement of our services.

How Trust Award May Use Personal Information

Unless you otherwise consent, Trust Award will use your personal information for the purpose for which it was intended such as to reply to inquiries, handle your complaints and process billing and business requests related to program participation, and we will use such information to provide operational notices, and in program record-keeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us.

How Your Information May Be Shared

Trust Award will accept complaints submitted against any business regardless of whether or not that business is Trust Award certified. In order to process complaints made against businesses, Trust Award will transfer complaints received to the business complained about. By registering a complaint or sending us a request or inquiry, you authorize us to forward your information to the proper business, and a Trust Award agent, if necessary. Consumer complaints, requests, and/or inquiries may be forwarded via email. Consumers should understand that this method of transmission might not be secure. Personal information may also be requested by the Trust Award Board of Marketplace Affairs for research purposes regarding marketplace practices. Any research conducted and published by Trust Award will in no case result in the reporting or public sharing of any personal information. Trust Award will never, under any circumstances, sell or rent personal information.

It is important to note that personal information will be released under the following circumstances:

  • Where the release of personal information is mandated by law or regulation, or is requested by a governmental agency with the purpose of conducting an investigation or any other governmental proceeding.
  • Where it is brought to our attention that a business, regardless of certification, has previously engaged in and/or is presently engaged in illegal or fraudulent activities or any other deceptive practices that government agencies should be made aware of.
  • To appropriate authorities, where your communication and/or conduct suggests possible harm to others.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at Let us also know any pertinent information that led to your submission of personal information (such as a previous inquiry or application for certification) so we may efficiently locate your information.

Computer Tracking and Cookies

Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may in some cases be shared with others. However we want to reemphasize that the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Trust Award uses non-identifying cookies to provide easier site navigation and access to forms. You can access the Trust Award website regardless of whether your web browser accepts or rejects cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Changes to this Policy

It is possible that this policy may change and adapt from time to time. Whenever a change occurs, we will publicly announce it by posting a note on our home page. Additionally, if the change ever affects the way we use personal information, we will make you aware of the choices you have regarding those changes.

Contact us

If you have any questions regarding this privacy policy, or if you have a complaint about our compliance with this policy, do not hesitate to contact us at